Support & maintenance

 

 

Our fully inclusive service & maintenance contract, Alcom Telecommunication’s customers enjoy complete reassurance that an experienced team of telecoms professionals are available 24 hours a day, 7 days a week, 365 days a year to provide complete support when it counts. Some of the benefits include:

  • Priority Telephone access to the Alcom Telecommunication’s Service number
  • Priority Email access to the Alcom Telecommunications Service Team address support@alcomtel.ie 
  • Unlimited Inclusive Telephone Support on all hardware issues.
  • Unlimited Inclusive Service Calls on all hardware related issues.
  • Unlimited Engineer Time Included on-site to resolve hardware issues.
  • Free Parts Replacement on all faulty hardware – full maintenance stock kept at all times.  
  • Free System software upgrades on all models -  Everybody else charges, we don't!  
  • 4 Hour response time on critical faults, 8 Hour response time on serious faults, next day on minor faults 

Don't have a support contract with us, no problem!

For all of Alcom Telecommunication's non-contract customers, who wish to log a support call,

please email support@alcomtel.ie with your issue and we will do the rest.

 

Not an Alcom Telecommunications customer, need service?

If your system was not installed by us, but you require service or advice, just email sales@alcomtel.ie or call 1890 737 747 for honest and helpful advice, with a prompt, efficient and reasonably priced service from a company who really values it's customers.